TIMBERIDGE

Who Should I Contact?

To help ensure your question or concern is handled as quickly as possible, please contact the appropriate organization based on the nature and status of your matter.

 

Architectural Requests and

Property Changes

For architectural, exterior modifications requests, or ARC applications, please access your Red Rock Go Portal by clicking on the red “Homeowners - Access my Account” button above. Once you’ve logged in, click on “Account Info”, then “ARC Requests”, then “Add ARC Request”.

 

If you have any issues, please contact Red Rock HOA Management using the contact information immediately below for assistance with your submission or access to your account.

 

Please note: trees that are dead or dying, as determined by an appropriate qualified professional or arborist may be removed WITHOUT submitting an ARC request. Homeowners are responsible for addressing and removing dead or dying trees located on their property.

 

Current Dues, Violations, and General HOA Management

Please contact Red Rock HOA Management for

assistance with:

• Accessing your account on the Red Rock Go online portal

• Questions regarding your current HOA dues that are NOT yet late

• Violation warnings or notices

• Violation fines

• Reporting a suspected ARC or CCR violation

• Issues submitting an architectural or exterior modification request using the online portal

 

Phone: 888-757-3376
Email: support@gowithredrock.com

 

Office Hours:
Monday–Friday
9:00 AM–4:30 PM

 

Late Dues and Payment Plans

If your HOA dues are past due and your account has

been referred for collections, or if you would like to

request a payment plan, please contact Axela Technologies (Collection Agency).

 

Phone: 305-392-0389
Email: info@axela-tech.com

 

Office Hours:
Monday–Friday
9:00 AM–6:00 PM

 

Liens, Foreclosure, and Legal

Action Matters

For questions or assistance regarding lien notices, liens, foreclosure notices, or foreclosure proceedings, please contact the HOA's attorney:

​

Sellers, Ayers, Dortch & Lyons, P.A.
Homeowner Services Department

 

Phone: 704-377-5050
Email: info@sellersayers.com
Alternate Email: sadlfirmadmin@sellersayers.com

 

Office Hours:
Monday–Thursday
8:30 AM–5:30 PM

Friday
8:30 AM–3:00 PM

 

 

For Criminal, Medical, or Fire Emergencies

For any criminal, medical, or fire emergency, call 911 immediately.

​

Do not contact the HOA, members of the Board of Directors, or HOA management to request emergency services or emergency assistance.

 

Criminal activity, suspected crimes, and evidence of a crime should be reported directly to the appropriate law enforcement agency.

​

The HOA Board of Directors is comprised of volunteer homeowners and is not an emergency response organization. Neither the Board nor HOA management can provide police, fire, medical, or other emergency services.